Product & Quality

Do your products come with packaging & tags?

Yes, all items are shipped with original packaging, labels, and tags when provided by the brand.

Are all your products 100% authentic?

The products sold on BrandsGateway are 100% authentic and come with original tags. We source our inventory directly from the brands, licensees, or official distributors, and personally verify the authenticity of each product listed in our catalog.

Do you sell brand-new items or refurbished ones?

We only sell brand-new, unused products. Nothing in our store is refurbished or second-hand.

How do you ensure product quality?


Each item goes through a strict quality check before shipping. We carefully inspect products for authenticity, durability, and finishing so you get the best quality.



Where do your products come from?


Our products are sourced from verified global suppliers and original brand partners to bring you the best in fashion, lifestyle, and luxury goods.


What if I receive a damaged or defective product?


If you receive a damaged or defective product, please contact us within 7 days of delivery. We’ll arrange a replacement or refund as per our return policy.





Are the colors and sizes shown on the website accurate?

We do our best to display colors and sizes accurately. However, slight variations may occur due to screen settings or lighting. Size guides are provided to help you choose the right fit.





How can I take care of my product to make it last longer?


Care instructions are included with many of our products. We recommend following them carefully. For clothing, use gentle washing methods; for shoes and accessories, store them properly and clean them with suitable products.






Do you provide any warranty or guarantee?


Yes. Many of our branded items come with a manufacturer’s warranty. In addition, we offer a store guarantee — if your item arrives damaged or not as described, we’ll help with a replacement or refund.



Where are your warehouses located?

We have warehouses in several locations across the world. The majority of our products are stored in our European warehouses located in Italy, Germany, Spain and Sweden. We also have warehouses in the USA and Australia that hold a small selection of products.

🔹 Store & Service

Do you offer worldwide delivery?


Yes, we proudly ship worldwide 🌍. No matter where you are, you can shop our collections with ease. Delivery times and costs vary by country, and all details will be shown at checkout.


Which payment methods do you accept (Afterpay, Credit Card, PayPal, etc.)?

We accept Afterpay, Credit/Debit Cards, and PayPal. With Afterpay, you can buy now and pay later in 4 easy installments — making shopping flexible and stress-free.

Can I track my order after purchase?

Absolutely ✅. Once your order is shipped, you’ll receive a tracking link via email or SMS so you can follow your package every step of the way.

What is your return and exchange policy?


We want you to love your purchase 💙. If for any reason you’re not satisfied, you can request a return or exchange within 7 days of receiving your order (unworn/unused items only). Full details are available on our Return Policy page.

Do you offer free shipping or discounts?


Yes 🎉! We regularly offer free shipping promos and exclusive discounts. Be sure to check our homepage and sign up for our newsletter to never miss a deal.

Is shopping on your website secure?


100%. We use SSL encryption and trusted payment gateways to ensure your personal and payment details are completely safe while shopping with us.



How long will delivery take for Australia, US, Canada, and NZ?

We are proud to offer worldwide delivery, with reliable shipping to Australia, New Zealand, the United States, and Canada. Our goal is to get your order to you as quickly and safely as possible.

Estimated delivery is 5–10 business days.
Estimated delivery is 7–14 business days.
Please note that delivery times can vary depending on factors such as customs clearance, courier processing, public holidays, or unexpected delays. We always provide a tracking number once your order is shipped so you can follow it step by step until it reaches your door.

If you are located outside of these regions, don’t worry — we deliver all over the world. Shipping times for other countries may differ, but full details will be shown at checkout before you confirm your order.

At SMARTMARTNZ, we work only with trusted courier partners to ensure your package is handled with care and arrives on time.

How are customs charges handled?

Customs taxes vary on the location of the customer. Generally, for orders within the EU there are no taxes, as the majority of our warehouses are in the EU. For the USA, there is an 800 USD order minimus, so orders below that amount also will not get taxed. Depending on which country you plan to sell to, it’s best to conduct your own research. The customer will have to cover the customs fees when the package arrives in their country.

Can I cancel or change my order after placing it?


Yes — if you contact us within 24 hours of placing your order, we can make changes or cancel it. After that, your order may already be processed and shipped.



Do I need to pay for return shipping?

Return shipping costs may apply depending on your location and the reason for return. If the item is damaged or incorrect, we will cover the cost.


How do I contact customer service?

At SmartMartNZ, your satisfaction is our top priority. Whether you have a question about your order, need help with sizing, or want to know more about our products or policies — we’re always ready to assist you.

📬 How to Reach Us Email: Support@smartmartnz.com

(We aim to respond within 24 hours on business days.)

📞 Phone Support: +64 22 025 1936

(Available during customer support hours
📍 Business Location: Christchurch, New Zealand (Online store only)

🕒 Customer Support Hours: Monday – Sunday: 9:00 AM to 6:00 PM (NZT)

💬 Quick Help Topics:

📱 Follow Us Online

Stay connected with us for updates, offers, and fashion inspiration:



Can I place an order without creating an account?


Yes. You can checkout as a guest. However, creating an account makes tracking orders easier and gives you a faster checkout next time.

Do you have a size guide for clothing and footwear?


Yes. A detailed size guide is included on every clothing and footwear product page to help you find the best fit.

Are there any hidden fees or taxes on international orders?


No. We believe in transparent pricing. All costs are shown clearly at checkout. In some countries, customs duties or local taxes may apply, which are the buyer’s responsibility.

Do you ship luxury brands and affordable collections together in one order?


Luxury and affordable collections are shipped separately because they come from different warehouses and suppliers. If you order items from both categories in a single purchase, you may receive separate packages and delivery times may vary slightly. Don’t worry — you’ll receive tracking details for each shipment.

⭐ Trust & Guarantee

Why should I shop at SMARTMARTNZ?

At SMARTMARTNZ, your satisfaction is our top priority. Here’s why thousands trust us:

✅ 100% Authentic & Original Products
✅ Secure & Safe Payments (PayPal, Afterpay, Credit Cards)
✅ Worldwide Shipping with Tracking
✅ Easy Returns & Refunds
✅ Dedicated 24/7 Customer Support”

How can I contact SMARTMARTNZ if I have a question?


You can reach us anytime through our Contact Us page or by email. Our team is ready to help with questions about products, orders, or delivery.

What makes SMARTMARTNZ different from other online stores?


We bring together luxury and affordable collections in one place, guarantee 100% authentic products, offer Afterpay, PayPal & card payments, provide worldwide delivery, and ensure a safe, secure shopping experience.

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